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FAQs

 


Q: What are the benefits of registering on your site?

A: Registration will make your shopping experience even more enjoyable when you take advantage of these great benefits.
Faster Checkout: Enjoy our quick checkout process by saving your billing and shipping information.
Order History: Receive important information regarding your order and track the progress of your order until it is delivered.
Wish List: The perfect place to save all of your favorites to share with family and friends.


Q: How do I register?

A: Click on the ‘New User’ link at the top right of the home page. You'll be invited to sign up to receive communication from us about our products, upcoming schemes, promotions, events and other loyalty programs. Creating an account will always keep you connect with us


Q: Is my registered information secure?

A: We use the industry standard encryption protocol known as ‘Secure Socket Layer’ (SSL) to keep your order information secure. We have established a Secure Shopping Guarantee for every transaction that you make with us.


Q: Will my information be shared with any third parties?

A: Rest assured that when you create an account with us, your information is secure and will not be shared with any third parties.


Q: What's the delivery time period from the date of purchase?
A: Delivery within 2 Weeks.


Q: Do I need to sign in when I log on to the site?

A: We recommend you to log in at all times to take advantage of your personal shopping settings, but it's not a requirement. You can browse the site without logging in.


Q: How do I update my information or preferences?

A: By logging into your account, you can update your personal information and preferences. This includes your home address, phone numbers, shipping addresses, communication preferences and user password.


Q: How do I purchase an item that I want?

A: As you browse our products, select any item for detailed product and pricing information, indicate your desired quantity then click on ‘Add to Cart’

Once you have gathered all the items you wish to purchase, select any one of Checkout Options and proceed through the indicated steps.


Q: How do I know if a product is available?

A: Product availability is updated frequently. However, in case there is a problem with the availability of a particular product, we will get in touch with you by email or telephone with an expected availability and delivery time for your order.


Q: Is there any minimum order value that I need to order?

A: Yes. The minimum shoping amount is fixed for Rs.600 for the time being.For bulk orders you can make an enquiry and proceed,and it will be handle separately.


Q: What forms of payment do you accept?

A: We offer multiple options for payments, such as:

Credit Card / Debit Card / Net Banking


Q: Am I allowed to change the mode of payment?

A: No. Once you have made the payments, you cannot change to another mode.


Q: How do I know whether you have received the Cheque / Demand Draft for the order I had placed?

A: We send a confirmation email to the email ID provided by you, If you haven’t received a mail, please inform us. Also mention the POD (Proof of Delivery) details of the courier through which you’ve sent the Cheque / Demand Draft. Our customer support team will definitely help you to resolve the issue.


Q: Do you have EMI (Equated Monthly Installment) facility?

A: No. Currently we do not offer any EMI facility.


Q: Who are your courier / logistics partner?

A: We deliver our product in India using Blue Dart.


Q: Do you deliver to locations outside India?

A: No.


Q: Can I have the gift delivered on a particular date?

A: Yes, you can have the gift delivered on a particular date provided the shipping address is served by our courier company.


Q: Can I track the shipment of my order?

A: Yes. You can track the shipment using the airway bill number on the courier company website.


Q: What happens if I am not at my delivery address at the time of delivery?

A: The courier will leave a delivery card for you to contact them in order to re-arrange delivery.


Q: Do I have to sign for the parcel personally, or can someone else sign for it?

A: People in your household can sign for the parcel; but they will be asked for some proof of identification.


Q: What if the delivery gets late or arrives before time?

A: It is our endeavor to deliver products on time. However, in rare and unavoidable circumstances, the delivery may get late or for that matter arrive before the scheduled time. We regret the inconvenience caused. Products will not be accepted back owing to minor delays or early arrival. Inordinate delays, however, should be brought into the notice of customer support team and due action shall be taken to resolve all such issues in your interest.


Q: What if I receive the product in damaged / defective condition?

A: In case you receive products different from what you have bought on the portal or if the product is damaged / defected, you can simply contact our Customer Care department or call on the centralized helpline number within 48 hours of the receipt of the order. You can avail of an exchange or refund on producing the invoice and the product in original packing and unused condition.


Q: What is your return / refund policy for orders placed online?

A: Please refer to our Refund Policy.


Q: How & when will I receive my refund / return amount?

A: Every request of refund / return would be passed only after the item is appraised and it is ensured that the item has not been tampered with or altered in any unacceptable manner. The customer will receive the payment in form of a cheque within 21 working days after the company takes the decision of the return / refund. The return / refund decision will be at the sole description.


Q: I wish to give my feedback on the Product? How do I do so?

A: Once you are registered as a user with us, you can review any product and also give it a rating of your choice. Your reviews will be posted on the website along with the corresponding products in a short while.


Q: Who are your courier / logistics partner?

A: While we work with several leading Local / National & international Courier / Logistics Companies in India, we use a specific courier / logistics provider, who services the respective shipping adress most effectively.

Q: Do you deliver to locations outside India?

A: Yes we do, however subject to restrictions / limitations laid out or imposed by the regulatory bodies in each country.


Q: Can I have the gift delivered on a particular date?

A: Yes, you can have the gift delivered on a particular date provided the shipping address is served by our courier company.